Refund policy

• Requests for goods returns should be initiated through customer service at info@germstopsq.com and can be returned once a Return Goods Authorization (RGA) form is issued.
• Goods must be unused and in original packaging.
• All claims for returned goods must be received within 30 days of delivery.
• All damaged goods or shortages must be clearly indicated on the bill of lading upon acceptance of goods and reported within two business days.
• Special-order items and pallet orders are non-returnable.
• Freight costs for returns due to GermStopSQ error will be prepaid by GermStopSQ.
• Freight costs for returns due to customer error will be paid by the customer.
• Goods returned due to a customer error will be subject to a 30% restocking charge.